Singaplay Privacy Policy – User Data Protection in Indonesia

To deliver a complete, secure, and compliant service, singaplay collects several categories of information from users. We only collect data that is strictly necessary — nothing more.

Singaplay collects information through several channels, all of which are transparent and fully visible to you:

• At account registration — You directly provide basic information such as your name, email, and phone number.
• Identity verification process (KYC) — When you upload identity documents to verify your account, which is a standard industry regulatory requirement.
• Platform usage — Gaming activity, deposit and withdrawal transactions, and interactions with platform features are logged automatically by our system.
• Device and connection — Technical data such as IP address, browser type, and device information is collected automatically for security and service optimization purposes.
• Communications with support — When you contact the singaplay customer service team, conversations may be recorded for training and service quality improvement purposes.
• Cookies and similar technologies — We use cookies to remember your preferences and enhance your browsing experience. Further details are available in the Cookies section.

Every piece of data we collect is used for specific, accountable purposes. singaplay does not use your data beyond the needs stated below:

• Managing and operating your account — Enables you to log in, play, deposit, and withdraw funds smoothly.
• Identity verification and regulatory compliance — Ensures every user meets the age and residency requirements under the applicable license terms.
• Security and fraud prevention — Detects suspicious activity, prevents unauthorized access, and protects your account from security threats.
• Financial transaction processing — Processes deposits, withdrawals, and bonus payments accurately and on time.
• Service improvement and personalization — Analyzes usage patterns to improve platform features and deliver relevant recommendations to you.
• Important communications — Sends account-related notifications, security updates, and relevant transaction information.
• Promotions and offers (with consent) — Informs you about promotions and bonuses that may interest you, only if you have consented to receive marketing communications.
• Responsible gaming program — Monitors gaming patterns to identify signs of potentially problematic gaming behavior.

Singaplay does not sell, rent, or trade your personal data to any party for commercial purposes. However, under certain circumstances we need to share information with specific parties to enable our services to function properly:

• Payment service providers — Payment gateways and banks that process your deposit and withdrawal transactions receive the information necessary to verify and complete those transactions.
• Game providers — Minimal game session data required to run games from integrated providers is shared in encrypted form.
• Identity verification services — Our KYC partners receive the identity documents you upload for secure, automated verification processing.
• Legal and regulatory obligations — singaplay may disclose information to competent authorities when required by law, court order, or applicable regulatory authority.
• Platform security — Cybersecurity partners that assist singaplay in detecting and preventing fraud, cyberattacks, and illegal activity.

Your data security is SingaPlay's top priority. Your personal data is stored on servers located in internationally certified data centers with the highest physical and digital security standards. We apply multiple layers of technical and organizational protection to keep your information safe:

• 256-bit SSL/TLS Encryption — All data transmitted between your device and singaplay servers is encrypted using the same standards as online banking.
• At-rest data encryption — Data stored in the singaplay database is encrypted and cannot be read without the correct decryption key.
• Two-factor authentication (2FA) — Available to all accounts as an additional layer of protection during the login process.
• Real-time security monitoring — Our systems actively monitor for suspicious activity around the clock and will automatically block unauthorized access.
• Regular security audits — Internal security teams and independent external auditors regularly evaluate and test our systems against the latest threats.
• Role-based access control — singaplay employees may only access data that is necessary to perform their job functions — nothing more.

Singaplay uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our site. The following are the types of cookies we use:

• Essential cookies — Required for the platform to function properly. Without these cookies, basic features such as login and navigation will not work. These cookies cannot be disabled.
• Functional cookies — Remembers your preferences such as language selection, display settings, and browsing history to deliver a more personalized experience.
• Analytics cookies — Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter difficulties — all in a format that does not directly identify individuals.
• Security cookies — Helps detect and prevent fraudulent activity and unauthorized access to your account.

You can manage your cookie preferences through your browser settings. Please note that disabling functional cookies may affect your experience on the SingaPlay platform.

You are in control of your personal data. SingaPlay respects and upholds the following rights, which you may exercise at any time by contacting our support team:

Singaplay retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with applicable legal and regulatory obligations. Retention periods vary depending on the type of data:

• Identity and KYC data — Retained for a minimum of 5 years after account closure, in accordance with applicable Anti-Money Laundering (AML) requirements.
• Financial transaction history — Retained for a minimum of 5 years for audit, tax reporting, and financial regulatory compliance purposes.
• Activity and security logs — Retained for 2 years for security investigation and fraud prevention purposes.
• Support communication data — Retained for 2 years for training, reference, and dispute resolution purposes.
• Preference and cookie data — Retained for the duration of each cookie's validity period or until you delete them.

Once the retention period ends, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

Singaplay may update this privacy policy from time to time to reflect changes in our practices, new regulatory requirements, or platform service developments. Any changes will be published on this page by updating the "Last updated" date at the top.

For significant and material changes, we will provide additional notification via the email registered to your account or through a prominent notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or would like to submit a request regarding your personal data, SingaPlay is here to help. We are committed to responding to every privacy-related inquiry seriously and promptly.

• Live chat — The fastest way to reach us. Available 24 hours on the singaplay web platform and mobile app.
• Support email: [email protected] — For inquiries that require documentation or further detail.
• Visit the FAQ for answers to frequently asked questions about privacy and account security.